Frequently Asked Questions

A trained surveyor arrives in a scheduled window, measures every opening with a laser and tape, photographs existing conditions, and discusses your priorities for noise, security, energy efficiency, and appearance. You keep the measured survey. We build your quote from those numbers back at our office and deliver it within 24 hours, itemized by opening. No deposit is required to receive the quote. Call (786) 685-4706 to schedule yours.

Most West Park homes need 1-3 days for full window replacement, depending on count and whether any openings need structural repair. A standard 10-window job with pocket installation finishes in a single day. Full frame-outs, stucco repair, or impact-rated installations with waiting periods for inspection add time. We name a completion date in your written scope and text you when the crew is on the way.

Yes, we pull all required permits for window and door replacement in West Park and schedule inspections. Broward County requires permits for any exterior opening modification, and impact-rated installations need additional product approval documentation. We handle the paperwork, pay the fees, and meet the inspector. You get copies of the passed inspection for your records. This is standard under Haven Standard Clause 4, which requires evidence of every job.

Look for a written quote before any work starts, proof of current insurance, and a local license you can verify. Ask how they handle water intrusion if they find rot during removal, and whether they include disposal in the price. In West Park's subtropical climate, we regularly find sill rot behind aluminum windows that have leaked for years without visible symptoms. A company that photographs and documents what they find, rather than just telling you about it, is worth the call.

Yes, we serve homeowners throughout Broward and northern Miami-Dade, including Pembroke Pines, Hollywood, Miramar, Davie, Cooper City, Plantation, Miami Gardens, North Miami, Miami Lakes, Hialeah, and Pembroke Park. Each city has slightly different permit requirements and wind-load zones, so we adjust our product recommendations accordingly. Homes in eastern Hollywood near the beach need higher exposure ratings than inland Miramar, for example, and we note that in your written survey.

We install ES Windows and ECO Window Systems, both manufactured in Florida for Florida conditions. ES Windows produces impact-rated aluminum and vinyl lines that meet Miami-Dade's strictest protocols, while ECO Window Systems specializes in thermally broken aluminum frames that reduce heat transfer without the bulk of vinyl. We don't carry every brand because we warranty what we install, and we stick to products we've tracked long enough to trust. Call (786) 685-4706 to see sample units.

Therma-Tru fiberglass entry doors are our go-to for West Park because they resist the swelling, warping, and delamination that ruins wood doors in our humidity. The composite frame system doesn't wick moisture from the sill, which matters in a climate where afternoon thunderstorms are routine six months a year. For sliding and French doors, we use ES Windows impact-rated systems with multi-point locking hardware. We keep sample swatches and a working display unit at our office.

Low-E, or low-emissivity glass, has a microscopic metallic coating that reflects infrared heat while letting visible light through. In West Park, you need it. The coating reduces solar heat gain by 40-70% compared to clear glass, which directly affects your cooling load from April through October. All the glass packages we quote include Low-E as standard, not as an upsell. We note the SHGC and U-factor ratings on your written quote so you can compare.

In most cases, yes. We carry single-hung, double-hung, casement, awning, horizontal roller, and fixed picture window styles in multiple grid patterns and frame colors. For West Park's 1960s-1980s ranch homes, we often replicate the original single-hung profile while upgrading to modern performance. For the mid-century modern homes near Miami Gardens and North Miami, we source slim-frame aluminum that preserves the sightlines. We photograph your existing windows during survey and note any HOA or architectural review requirements.

Every pro working under our name is required to hold the license and insurance their state requires, and we verify it before they step onto a job. Our local branch operates under Sonia Raman's license and carries general liability and workers compensation coverage. We provide certificate of insurance on request and note license numbers on your written quote. Haven Standard Clause 3 requires verified crews, and we document that verification.

The Haven Standard is the five-clause code that governs every Sightline job: Clause 1, Have it in writing; Clause 2, Arrive on schedule; Clause 3, Verified crews; Clause 4, Evidence on every job; Clause 5, No surprises. It was developed in 2012 to close the gap between what gets promised and what gets delivered. Every window and door job is quoted in writing before it starts and leaves a documented record. The sightline, in glazing terms, is the visible edge of glass inside the frame. It's what you're actually buying.

Our local branch employs and trains installation crews who work under Sonia Raman's supervision. Haven Standard Clause 3 requires that every individual on your property be background-checked, properly licensed, and insured for the work they're performing. We don't use day labor or unvetted subs. The crew lead's name and cell number are on your written scope, and you get a text when they're en route.

Secure the opening with plywood or heavy plastic sheeting to prevent water intrusion and call us during business hours to schedule a proper repair or replacement. We're open Monday through Friday 7:00 AM - 8:00 PM, Saturday 8:00 AM - 8:00 PM, and Sunday 8:00 AM - 8:00 PM. For true security emergencies after hours, a 24-hour board-up service is advisable until we can measure for the permanent solution. We don't promise middle-of-the-night installation for planned work, but we do prioritize broken glass calls at the start of the next business day.

We can typically measure and quote within 24-48 hours of your call, and standard-size sliding glass doors in stock ship to our warehouse in 3-5 business days. Custom sizes or impact-rated units take 2-4 weeks. In the interim, we can recommend a temporary secure closure. We don't promise same-day installation for door replacement, it's planned construction work that requires permitting and precision fitting. Call (786) 685-4706 to get on the schedule.

We focus on impact-rated windows and doors that eliminate the need for shutters, rather than installing shutters themselves. If you're considering upgrading to impact glass, we can quote that replacement and show you the wind-load calculations for your specific address. Many homeowners in West Park, Pembroke Park, and Hollywood find that eliminating the annual shutter routine justifies the upgrade cost over a 10-year ownership period. We run those numbers in your written quote if you ask.

Every installation carries a written workmanship warranty, and every product carries the manufacturer's warranty, which we register on your behalf. ES Windows and ECO Window Systems typically offer 10-20 year glass coverage and lifetime frame coverage for original owners. Therma-Tru provides limited lifetime warranties on fiberglass doors. We document all warranty terms, registration dates, and claim procedures in your job file, which you can access if you ever sell the home. Haven Standard Clause 1 requires that the warranty be in writing before work starts.

Call us. We document every job with photos and measurements, so we can compare what we left with what you're seeing. If it's a workmanship issue, we repair it under warranty. If it's a product defect, we manage the manufacturer claim. If it's unrelated damage, we'll tell you that too. Haven Standard Clause 4 requires evidence on every job, which protects both of us. We've worked this way since 2012 because it ends arguments before they start.

Quality window replacement typically recovers 60-70% of its cost at resale in South Florida markets, with the full value realized in faster sale times and stronger offers. In West Park specifically, impact-rated upgrades matter to buyers who've priced hurricane preparedness into their search. We don't promise a dollar-for-dollar return, we document what you spent and what performance you gained, which is what a buyer's inspector will verify. Your written quote becomes part of that paper trail.

Most manufacturer warranties are transferable once to a subsequent owner within a specified timeframe, typically 10 years from installation. Our workmanship warranty stays with the property for its stated term. We provide a warranty transfer document at closing if you request it, and we keep digital records of every job since this branch opened. Call (786) 685-4706 and we'll pull your file.

Written by Sonia Raman, Owner at Sightline Windows & Doors West Park, serving West Park, Pembroke Park, Hollywood, and surrounding communities since bringing the Sightline brand to this market.